The deactivation Process in a Nutshell
Email 1 of 4: from you to us - Deactivation request with your full name and Art and Stitch CD number.
Email 2 of 4: from us to you - the "Deactivation Code".
Email 3 of 4: from you to us - the resulting "Deactivation Key", visible after you entered the "Deactivation Code".
Email 4 of 4: from us to you - our confirmation that your Activation has been unlocked.
TIP 1: The offline deactivation option is introduced with Art and Stitch version 4.2, build 3289. If there's an older build installed on the offline computer you are trying to deactivate, be sure to install the latest build first before starting the process. Click here for instructions how to get the latest version.
TIP 2: as the deactivation process requires 4 emails to be sent back and forth between you and me, it is best to start this in your morning, so that we can accomplish it all in the same day.
Send us an email with the following information:
Email 2 will be our reply with your "Deactivation Code":
*) If you purchased the optional Embroidery Module and activated the Module on the offline netbook, then first choose Product "Art and Stitch Embroidery Module" and deactivate that. Write its "Deactivation Key" down (make a photo). Then repeat the steps for product "Art and Stitch" and write down its "Deactivation Key" (make a photo).
Reply to our email and send us your "Deactivation Key". If you activated the optional Embroidery Module, send both numbers to us (Deactivation Key for Embroidery Module is... ; Deactivation Key for Art and Stitch base is...).
Be sure that you don't make any typos in the Deactivation Key that you found when following the steps of Email 2 and send us the Key(s).
With the Deactivation Key(s) we will unlock your activation for you.
The last step. We will send you a confirmation that, with the Deactivation Key you sent us, your activation has been unlocked and can be used on a replacing netbook or other computer (provided that netbook/computer is yours).